Making a Promise
The strongest brand I have worked on belonged to a school with a one-page style guide and no brand book.
Overdrawing on Attention
In schools, every communication we send that isn't directly about the recipient or the recipient’s child is a small withdrawal from the finite attention we rely on from families.
In-House Expertise
If we find ourselves answering the same questions over and over, especially questions that are out of step with our missions, we can use in-house expertise to answer them differently. Reframing the question is often more persuasive than answering it.